We aim to source products that use all natural ingredients whenever possible and many of our products have 90% or more natural ingredients.  Sometimes, there are some synthetic ingredients that affect the product’s performance and also to keep bacteria from growing in the products.

We use the same picture for similar items. You will receive the color/item selected on your order.

You should discontinue use immediately and consult your physician to ascertain what ingredients may have caused the reaction.

Due to limited inventory, we will only ship the size/color/scent ordered.

Our suppliers/brands mostly use natural/organic ingredients in the product formulations. Due to the nature of the ingredients used, the color and scent may be different from your previous order. This should not affect the efficacy of the product.

Don’t worry! It will be back in stock shortly. In the meantime, submit your email address in the space provided to be notified of its return.

We love feedback and truly believe that it is a gift.  Send an email to info@everootedbeauti.com and let us know what’s on your mind. If you are looking for something specific and we don’t carry it, let us know and we will change that!

The following forms of payment are accepted: Mastercard, Visa, American Express, Discover, PayPal, Apple Pay, Shop Pay.

Money orders and checks are not accepted.

If you are purchasing at one of our in-person pop-up events, you can also pay via Venmo.

At this time, we are required to charge sales tax in many states throughout the US. If sales taxes are mandated to be collected in your state, they will be calculated at checkout.

Isn’t that the worst?! Check the following:

• Copy and paste the discount code into the ‘promo code’ field at checkout to ensure numbers, letters, and dashes are correctly inputted.
• Ensure there are no spaces before or after the coupon code.
• Promo codes can only be used on new orders and cannot be applied on existing or previous orders.
• Promo codes cannot be combined. Only one promo code can be used at a time.

Still not working? Please contact us for help.

Only one promotion code, discount, or e-gift code can be used at a time. These cannot be combined or used together.

If you have already registered with PayPal and have an account with them, then you may use it to make purchases through this store. However, you do not need to have a PayPal account to buy from this store; you have the option to pay using credit or debit card when you go through the checkout process.

Talk about a stressful situation. Double-check the following reasons why a credit card order can get rejected on our website: 

• Incorrect billing address submitted 
• Incorrect expiration date submitted
• Incorrect security code submitted for the credit card
• Insufficient funds available to process the order
• Credit limit exceeded or fraud review

Our store includes a 128-bit SSL certificate that is used by the store shopping cart. The hosting and software is level 1 PCI compliant through Shopify.

You will receive a confirmation email once your order has been placed. If you do not receive the email within 1 hour of placing your order, please contact us.

Due to how quickly our orders enter the warehouse’s system, we normally are unable to cancel or edit existing orders. If you have specific questions about your order, please contact us directly.

Please login to check the order status and if you haven’t created an account as of yet, please use the tracking number provided to you via email to check the tracking information on the carrier’s website.

We’re very sorry to hear about this! Please contact us (include your order number), the items that you received and the items that you’re missing so that we can process an order for the missing items.

Free shipping is available for all orders over $15. Orders less than $15 will incur a $3.99 standard shipping fee.

In most cases, we won’t need your signature to deliver your items.

Please contact us (include your order number) immediately. If your order hasn’t already been processed for shipment, we can update the shipping address. If your order has already been picked up by the shipper, then you will need to contact them to update your shipping address.

• Orders placed before 3pm PT, Monday-Friday will be processed that same day (excluding weekends and Federal holidays) and will ship within 24 hours via the US Postal Service.
• Orders placed after 3pm PT will be processed the next business day and will ship within 24 hours via the US Postal Service.
• Orders placed on Friday after 3pm PT will begin processing on the following Monday. 
• **DELIVERY TIME DOES NOT INCLUDE SATURDAYS, SUNDAYS OR FEDERAL HOLIDAYS.
• Orders with APO/Hawaii/Alaska/US Territory addresses: Shipping to these addresses generally takes a bit longer. It can take anywhere from 7 days to 30 days.

We observe and are closed on all federal holidays. 

• Includes the Birthday of Martin Luther King Jr, George Washington’s Birthday, Memorial Day, Juneteenth, Independence Day, Labor Day, Indigenous Peoples Day, Veterans Day, Thanksgiving Day, Christmas Day & New Year's Day. Orders placed on these days will be processed on the next working business day. In addition, order deliveries may be delayed on Christmas Eve and New Year's Eve. 

You can find the complete list of federal holidays here.

Currently all orders are shipped from Goodyear, AZ.

However, we invite you to join our mailing list to be informed of when our East Coast fulfillment center becomes available.

All orders are shipped with the US Postal Service (USPS).

Reimbursement of your shipping cost is not refunded if your order is delayed.

We recommend signing for a USPS.com account, which will allow you unparalleled insight of the status of your shipment, as well as many other options including control over when and where your package may be delivered.

We currently do not offer in-person pickup but have in-person delivery service within the Phoenix metro.

No, we do not offer international (outside of the U.S.) shipping at this time, with the exception of APO addresses, Hawaii, Alaska and U.S. territories.

For APO and U.S. Territories orders:

• You, as the importer of the items, are responsible for all brokerage fees, duties and taxes associated with your international order.  These fees are not charged at the time of purchase and will be collected once your package arrives.  We have no control over these charges.  Customs policies vary widely from country to country, so it's best to contact your local customs office for further information.

• YOU ARE RESPONSIBLE FOR ANY FEES, TAXES AND DUTIES IMPOSED ON YOUR PACKAGE. NO EXCEPTIONS. If for some reason, your package is released to you without paying the customs charges and RootedBeauti is billed by that government or the shipment carrier for these charges, we will charge your credit card for the amount due.

We ship every day of the week excluding Sundays and federal holidays. Orders are processed within 24 hours after the transaction has been paid.

Delivery tracking confirmation number will be sent to the email address that you provided.

Please note that the USPS tracking numbers issued may not be updated at USPS.com for 24+ hours.

We will only ship to the address indicated on the order.

You will be responsible for a restocking fee and the original shipping charges on any shipments refused from EveRooted Beauti LLC. This amount will be subtracted from your merchandise refund. This includes packages returned as undeliverable by USPS.

EveRooted Beauti is not responsible for lost or stolen orders. We are happy to provide the carrier information so you can work with them to file a claim. Once a shipper takes possession of an order, we actually do not own it anymore and are limited on what we can do with the carrier and the information they will provide to us.

Unfortunately, there will be no shipping credits or refunds for packages not delivered on time after it has been picked up by the carrier.

We fully protect the privacy of our customers. Any and all personal information you provide to us is maintained on secure servers and our internal systems. Our online security provides ordering with maximum security and privacy.

Our ultimate goal is to ensure your satisfaction! However,we do not accept returns or issue refunds on our online orders unless the product is defective or damaged.

All sales on hair care, wearables, body & skin care and cosmetics are final due to contamination and perishability. 

Although we cannot accept returned products, we are willing to offer exchanges/replacements within 3 calendar days of your online purchase.

If you should request an exchange, please note that you will be allowed to exchange for an item only of current equal value. Original shipping charges will not be refunded. All merchandise must be returned unused and/or unopened condition. Exchanges will be processed once the merchandise has been received by the warehouse.

Exchanges are subject to product availability.

If your item appears to have a manufacturing defect, please contact us. Please explain what is wrong with the item and remember to include your name and order number. We will happily replace it for you.

Unfortunately we do not accept returns, cancellations or issue refunds (with the exception of damaged or defective items). Consider gifting or donating your item(s) to someone else if it does not work for you.

If any of the product(s) in your order arrive damaged, please contact us with 3 calendar days with a photo of your damaged item(s). Be sure to keep the original box and packaging materials. EveRootedBeauti is not responsible for orders that are damaged during transit.

Items that are not returnable include cosmetics and any item that is deemed hazardous materials such as alcohol and aerosol sprays.

For health and sanitary reasons, hair products (i.e. braiding hair, crochet hair, hair pieces wigs, extensions, wearables, etc.) cannot be returned/exchanged after they have been worn.

Original shipping charges are non-refundable.

EveRooted Beauti does not currently offer prepaid return labels. You are responsible for the charges of the return shipping of the old item and the new item. When shipping an exchange, we recommend adding tracking information for your personal records.

You can exchange your items within 30 days of your initial order.

• Items must be in original and new condition.
• The item(s) should NOT HAVE BEEN UNSEALED, WORN, ALTERED, WASHED OR DAMAGED.
• For all hair extensions and wigs -- MUST BE UNWORN, uncut including hair or lace (when applicable) and no hair products used on the item.
• Must have all original packaging, including all tags and labels.
• If your returned merchandise is denied, you will be responsible for all shipping charges to return the items back to you. 

Rooted-in-Community is our avenue to give back to the villages that helped to shape them and their families. Through community development, they seek to ensure that socioeconomically disadvantaged girls, women and minorities are afforded unrestricted opportunities for better quality of life. Learn more here.

Short answer: YES!  RootedBeauti pledges to give 10% of our profits, people and products to ensure that socioeconomically disadvantaged girls, women and minorities are afforded unrestricted opportunities for better quality of life. 

Contact Shaunarey Harris-Amos (shaunarey@everootedbeauti.com) to learn more about our community engagement program, ‘Rooted-in-Community’.